Question

1- Why do you think Alice Chou carefully monitors the My developerWorks site?

2- What insights can she gain from the data she is collecting? propose steps.

3- Why do you think a rewards program is necessary for My developer works given that so many profiles have already been developed?

4- what is the analysis of the case? Use outside research.

5- offer a solution which best fits case facts

(Support your response using relevant IS models and frameworks.)

IBM’s award?winning developer Works site was established in 2000 as a technical resource repository for the company’s global development community. Designed to share knowledge and skills related to IBM products and other key technol- ogies, it has been a solid success. The site attracts about 4 million unique visitors a month—including students, profes- sionals, and developers from almost all the world’s countries—who search its library of 30,000 articles, demos, podcasts, and tutorials. developerWorks is available in eight languages, including Russian, Chinese, and Spanish, and about 70% of its visitors come from outside IBM. My developer Works, a social networking function, was added to the repository platform in 2009 to allow developers to connect, communicate, and collaborate on projects. Soon the network had added more than 600,000 user profiles as well as numerous blogs and forums. In addition to allowing established business, start?ups, and partners to collaborate, it has also helped users find answers to support questions that would otherwise go to IBM’s call centers and help desks, thus saving the company an estimated $100 million. Alice Chou, Director of IBM developerWorks, carefully monitored the number of My developerWorks profiles and the volume of traffic to the site. She looked at unique visitors, developer demographics, time spent on the site, and patterns of page views. She created a reward and recognition framework so that when users contributed a highly regarded article or blogpost to the site, “they got the kudos they deserve.”

Answer 1

1.Alice carefully monitors her my developer worksite so as to analyse the traffic on the site and which blogs receives more number of clicks and which regional area visit the site more often. This data helps in improving the content of site. And improve Search Engine Optimisation of the site

3.Insites she can gain from Data she is collecting
Conversion rates between mobile and desktop view of the site
Identifying how to improve paths through your site
Find the pages that are currently ranking on the second page and improve content so that Google displays the blog on first page. This would help to gain more traffic.
Find blogs with high Bounce rate and improve the content by adding new media type improving the design or internal linking,etc

3.Rewards program is necessary for my developer as it helps to motivate the contributors to develop quality content and are consistent in posting new content.

4. Analysis of the case is that once the website is developed it needs continuous monitoring and attention so as to build on the quality of content and attract more users to the site in order to build the business and promote networking for knowledge and skill sharing purpose.

5. As a solution google analytics platform can be used for data analysis which provides information about site visitor and their behaviour on the site. It also give information about the demographics of visitor.