Question

1) "Quality lies in the eyes of the beholder" is:

A) an unrealistic definition of quality B) a user-based definition of quality. C) a manufacturing-based definition of quality. D) a product-based definition of quality. E) the definition of quality proposed by the American Society for Quality.

 

2) Which of the four major categories of quality costs is particularly hard to quantify?

A) prevention costs B) appraisal costs C) internal failure costs D) external failure costs E) None is hard to quantify

 

3) "Quality Is Free," meaning that the costs of poor quality have been understated, is the work of:

A) W. Edwards Deming. B) Joseph M. Juran. C) Philip B. Crosby. D) Crosby, Stills, and Nash. E) Armand Feigenbaum.

 

4) Three broad categories of definitions of quality are:

A) product quality, service quality, and organizational quality. B) user based, manufacturing based, and product based. C) internal, external, and prevention. D) low-cost, response, and differentiation. E) Pareto, Shewhart, and Deming.

 

5) A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials, 15 percent result from human error, 10 percent from machine malfunctions, and 5 percent from a variety of other causes. This manager is most likely using:

A) a Pareto chart. B) a scatter diagram. C) a quality loss function. D) a cause-and-effect diagram. E) a flowchart.

 

6) Poka-yoke is the Japanese term for

A) card. B) foolproof. C) continuous improvement. D) fishbone diagram. E) just-in-time production.

Answer 1

1) B) a user-based definition of quality

This is a definition of quality which can be stated based on the relative perception of the user.

2) D) external failure costs

This is an aspect of failure that has been caused by external reasons and the cost of such failure is difficult to quantify.

3) C) Philip B, Crosby

4) B) User based, manufacturing based, and product based

The quality categories are defined based on the perception of the user and based on manufacturing and product.

5) A) a pareto chart

6) B) foolproof