Question

What is your definition of quality? What is the difference between poor quality and good quality?

Answer 1

Quality can be defined as an attribute where the product or service matches the customer`s expectations and the manufacturers /service providers guarantees.

In terms of a product, it is usually measured as a conformance to a standard which was provided to the audience and accepted by them. The product specification which was initially decided by the company also needs to be met.

For a service provider, it is ensuring that the customers get what they pay for. In this case, the quality is usually comparative in nature, where a service is compared to another of same level and quality is measured.

To ensure, quality is maintained at all level, organizations for the following quality management process:

1. Planning
2. Assurance
3. Checks and controls
4. Improvements

A good quality product is one which is meeting the expectations set in the mindset of the consumers. Such products do not have any defects, deficiencies or flaws. Such products/services will always pass the quality tests and will maintain all the specifications which was advertised. A product of bad quality will have minor defects in them. They may fail multiple rounds of quality tests. When doing a comparative analysis between products, the poor quality one will easily stand out.