Question

Identify the types of support systems that a company can install to support the execution of its strategy. Identify and discuss the importance of each of these types of support systems to the strategy implementation process?

Answer 1

There are 3 main types of support systems that a company can install.

Those systems are - I> Decision support system

II> Executive information system

III> Expert system

I> Decision support system - It is made mainly for the managers to help them to take a decision and increase their effectiveness. This system mainly gives a capability for managers to make a decision by supporting tools and data.

The main features:-

1> It not produce any specific decision. It can be used in various decision-making situations.

2> It is a very user-friendly system.

The advantages:-

1> It evaluate a large number of data quickly. It reduces the effort an the time for analyzing different data.

2> Managers can easily make business models using this system to enter into the process.

II> Execution information system - It is mainly made for top managers to produce and deliver information after gathering decisions through Decision support system.

The features:-

1> It offers for data analyzing using models as per user choice.

2> It analysis the requirement of executives and generate a report.

The advantages:-

1> Using this system top managers can easily send messages to project managers for maintaining product quality. As this system can make different queries regarding product quality.

2> It helps top managers to communicate with project managers easily. There is no chance for miss communication.

III> Expert systems:- The project managers get advice from experts through this system as there is the increasing complexity of business work processes.

The features:-

1> It has the different area of expertise like new product launch decision, buy or sell decisions, performance checking decision, product management decisions etc.

2> There are many ready-made expert systems to solve any type of difficult problems by producing right decisions.

The advantages:-

1> It increase the reasoning ability of managers to show in rules, texts, graphs etc.

2> It provides solutions when anyone needs. It is more active than any human experts.

3> It gives prompt and unique advice for any problems. The advice does not change in any situations.