Question

In: Operations Management

Identify the types of support systems that a company can install to support the execution of...

Identify the types of support systems that a company can install to support the execution of its strategy. Identify and discuss the importance of each of these types of support systems to the strategy implementation process?

Solutions

Expert Solution

There are 3 main types of support systems that a company can install.

Those systems are - I> Decision support system

II> Executive information system

III> Expert system

I> Decision support system - It is made mainly for the managers to help them to take a decision and increase their effectiveness. This system mainly gives a capability for managers to make a decision by supporting tools and data.

The main features:-

1> It not produce any specific decision. It can be used in various decision-making situations.

2> It is a very user-friendly system.

The advantages:-

1> It evaluate a large number of data quickly. It reduces the effort an the time for analyzing different data.

2> Managers can easily make business models using this system to enter into the process.

II> Execution information system - It is mainly made for top managers to produce and deliver information after gathering decisions through Decision support system.

The features:-

1> It offers for data analyzing using models as per user choice.

2> It analysis the requirement of executives and generate a report.

The advantages:-

1> Using this system top managers can easily send messages to project managers for maintaining product quality. As this system can make different queries regarding product quality.

2> It helps top managers to communicate with project managers easily. There is no chance for miss communication.

III> Expert systems:- The project managers get advice from experts through this system as there is the increasing complexity of business work processes.

The features:-

1> It has the different area of expertise like new product launch decision, buy or sell decisions, performance checking decision, product management decisions etc.

2> There are many ready-made expert systems to solve any type of difficult problems by producing right decisions.

The advantages:-

1> It increase the reasoning ability of managers to show in rules, texts, graphs etc.

2> It provides solutions when anyone needs. It is more active than any human experts.

3> It gives prompt and unique advice for any problems. The advice does not change in any situations.


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