Question

In: Operations Management

To what extent can exceptional organizational skills that are largely invisible to its clients be the...

To what extent can exceptional organizational skills that are largely invisible to its clients be the basis of an enterprise differentiation strategy?

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Expert Solution

There are many organisation skills which are prevalent at an internal level, being largely invisible but impact the enterprise differentiation strategy. Here is the extent to which they can play a role and change the organisation:

  • The physical clutter management, discipline and clear policies that define workplace culture: A systematic workplace having appropriate processes for internal communication and governed by rules helps to create a pattern of quality services.
  • The mental state of employees and the environment: The culture where companies are able to prioritise well and have clear focus areas are not visible but play a big role in differentiating with other organisations.
  • Clear focus and defined goals in the leadership team are also organisation skills which impact the enterprise when compared with others. The firms are able to deliver effective and efficient results when focus in defined and work - balance is maintained while handling various projects.
  • Overall time management and effectiveness play a great role as organisational skill as it often gets reflected while dealing with customers. When employees value time it reduces the resource exploitation and results are delivered in the best manner.
  • The organisational skills are not limited to time management, processes or scheduling but the bigger picture and vision play an equally important role. The future and the direction in which the company will move helps to evolve and grow further. Setting big goals helps to make team aspirational and committed to the organisation. It is usually never visible but speaks when the growth is achieved.

The exceptional organisational skills aren't visible ingredients but help to lead to success. Traits and skills like time management are like most valuable resources. Such skills help to save time by keeping the business data accessible and employees focused on bottom line and goals. The order and understanding of the company's direction help to create synergy in various stakeholders. Hence making sure things are in order, office and workplace culture are well maintained, the culture of innovation is prevalent helps to meet business goals which ultimately differentiates a firm from its competitors.

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