Question

Analyze in 1,050 to 1,225 words the communications and group behavioral issues that might arise in an organization hiring employees for their first job based on the discussion from your learning team. Include a strategy to address these challenges.

Answer 1

Communication is the way to transfer information from source to destination. But is effective when it reaches as it wants to communicate to the destination from source. There are many ways of communication such as verbal and non-verbal. Verbal communication happens with the words either spoken or written whereas Non- Verbal communication happen by body language of the person, facial expressions etc. But both plays important role.

Communication barriers are as follows:

1. Audience not proper listen.
2. Less knowledge
3. Less Awareness of information
4. Speak without listening
5. Exposing our own point of view or perspective on others. (difference in perception and view point)
6. Improper feedback
7. Physical disabilities
8. Internal barriers such as thoughts, emotions etc.

Issues arises in communication as

1. Wrong interpretation
2. Conflict among speaker and listener
3. Improper feedback
4. Loss of speaker confidence
5. Reduces the leadership quality

A group can be defined as two or more interacting and interdependent individuals who come together to achieve particular objectives. A group behavior can be stated as a course of action a group takes as a family.

For example, strike where the group of people have the particular motto and they perform on it.

Individual actually form groups. They live, move, work etc. in groups. Groups are important. They influence work and work behavior. They exert significant influence on the organization. They are inseparable from organization. They form foundation of human resources. The study of group behavior is important. Group behavior affects productivity.

Every manager must possess the knowledge of group behavior along with individual behavior. He must understand group psychology. He should understand individual behavior in the context of group behavior. Individual behavior is influenced by the group behavior.

Groups Effectiveness:

A group’s effectiveness brings about organizational effectiveness which is essential for growth and prosperity of organization. There are certain measures of group effectiveness.

(1) Productivity:

Higher the productivity effective is the group. Quality and quantity of product speaks for group effectiveness,

(2) Attendance:

Each group member must attend the work regularly. Absenteeism and high employee turnover speak for laxity of the group. Fair attendance makes the group effective.

(3) Job Satisfaction:

Job satisfaction motivates the group for hard work to make it more effective. Management should take steps to ensure job satisfaction of its employees.

(4) Attitude:

Attitude of group members towards work also is a measure of group effectiveness and must be taken seriously. Efforts must be made to develop and nurture positive attitude of the group member.

(5) Employee Well-being:

Physiological and psychological welfare of the employee keeps them fit. Efforts should be made to assure the mental and physical fitness of the employees to ensure group effectiveness.

(6) Learning:

Knowledge comes through learning i.e. education, training, knowing things from fellow employee and making one suitably knowledgeable and skilled in working. This makes the group effective. Knowledge is power.

(7) Retention:

Retaining the human resources makes the group effective. Firing them very often leads to chaos because every time a new person enters the group disturbing the group cohesiveness having negative effects.

Management must understand the group behavior because it affects productivity, day-to-day administration, communication etc. Management cannot free itself from the influence of group. A supervisor is the link between management and group.

He communicates the decisions of top management to the employees at lower level and the feeling of the staff at lower level reaches top management through supervisor. He is at the key position. He must therefore understand group behavior and make use of the group for achievement of organizational goals.

He makes use of their energy for attaining those tasks which were lying unattended so far. Supervisor can easily obtain the cooperation of the group leader in task accomplishment that can yield results. He can develop good relationship with group by providing good working environment. Group behavior can be task oriented and human relations oriented.

The communications and group behavioral issues that might arise in an organization hiring employees for their first job based on the discussion from your learning team are

1. Different perspectives of individual in order to select employee for the Job which arises conflicts in the selection
2. Level of knowledge group possess would separate the group to either individual or form small group than that.
3. Performance evaluation in hiring process may not be done properly.
4. Different level of communication they prefer hence prefers different candidate.
5. Irrelevant candidate may be hired due to lack of coordination among group.

The strategy that would address these challenges are as follows:

1. Same interest groups are formed in the hiring process.
2. Separation of duties and responsibilities can be identified and allocated in prior to them which avoid conflicts among them.
3. Group individuals does not know who would be other group members.
4. Separate knowledge groups are formed to avoid educational conflicts.
5. Formal communication is being mandatory in the group communication.

Many advantages to organizations by ensuring that employees stick to the group rules and norms. For instance, organizations are formed for a specific purpose and if the employees are allowed free run and the free rein, more often than not, the result is chaos and anarchy. Moreover, employees need to conform to group norms since organizations are not charity shows and instead, the employees are being paid to follow the group norms and in turn, contribute to the success of the organizational principles and procedures. Hence, the very basis of the organizational survival is threatened if the employees do not conform to group norms. This is not to say that organizations are like prisons or slave camps. Rather, there are obvious and less obvious benefits when employees conform to group norms. This is the reason why the evolution of the modern and the postmodern corporations has been such that they impose and enjoin the employees to follow formal and informal norms of behavior. The leader, who is loved and recognized by the group, has the feeling of confidence; it means that he/she gains the status as higher as he/she can obtain, doesn’t need to observe the norms very strictly in order to obtain the higher status. In this regard, he/she feels freer than the member in the medium status.