In: Operations Management
In my opinion, the three most important resources include
Human Capital or Talent management
Information technology
Finance or capital
Human capital is a crucial resource as this forms the internal
strength of the organization. Talent management has been rated the
topmost organization resource in a survey conducted by the World
Economic Forum. The survey highlighted that management
professionals and technical personnel are very important for an
organization. Human resources management has now become strategic
HR projecting human resources as a core competency and gets a
competitive advantage by aligning human resources with the business
strategy of the organization. In most of the company SWOT analysis,
human capital is projected as one of the major strengths. Human
resource fuels the company growth by using the technology,
infrastructure and other resources of the organization in an
efficient manner. Hence it is essential that human resource or
talent management resource to be managed efficiently to mark the
success of the business.
Information is wealth and technology plays a critical role in
managing company information. Technology helps to integrate the
various department information of the organization and helps the
manager or top management to take fast and quick decisions.
Business intelligence information helps in new product development
and gets a competitive advantage. Competitive analysis information
helps in framing new strategies to serve customers in a better
manner. Internal information helps to improve business processes by
identifying the lagging or weak links in the business process. This
internal information is very crucial in business process
re-engineering systems and especially during the implementation of
Enterprise resource planning (ERP) systems.
Finance is the next important resource needed for organization
development. Finance or capital is required for investment and
company expansion. When an organization enters into a new market or
makes an international entry, then a huge amount of funding is
required. Finance or capital forms the backbone of an organization
to succeed and sustain in future. Every organization releases an
annual report and finance section including balance sheets and
financial statements form the key aspect. Investors analyze the
financial performance and financial condition of the organization
before investing money into the enterprise. Share market investors
look at the debt-equity ratio and other financial measures to
invest their money in the company stocks.
All the above three resources have to be managed successfully in an
organization to serve the customers in a better manner. Ultimately
managing all the resources of the organization are focused on one
goal of achieving customer satisfaction and increasing the customer
base or market share.