Question

1. Explain the difference between efficiency and effectiveness.

2. What distinguishes a first-line manager from a team leader?

3. Describe the three principal managerial roles identified by Henry Mintzberg and give examples of each.

4. How do companies determine that employees would be good managers

Answer 1

1.

Efficiency can be achieved if things are done in right way and effectiveness is achieved if right things are done. An individual who is efficient will do things quickly and intelligently and an individual who is effective will do things at a high level.

The difference between efficiency and effectiveness are: -

• Efficiency will result in doing things at least amount of time possible by implementing time-saving strategies. Effectiveness will result in producing high quality results.
• Efficiency can be improved by implementing efficiency in the workplace whereas effectiveness can be improved by conducting performance review and providing regular feedback.
• Efficiency can be improved using necessary tools to perform tasks efficiently. Effectiveness can be improved through performance reviews so that individual or organization can work on their weaknesses.

Being efficient and effective are very important for organizational performance. Employees who are efficient will result in increased productivity and employees who are effective will result in improving the quality of performance of the organization. Efficient and effective workforce and management is essential in this competitive world. An organization with efficient and effective workforce offer prompt and quality customer service and cope up with changing situation. They take up challenge and focus on meeting the goals of the organization.

In order to survive in today's business environment, companies should focus on being effective, efficient and proper system maintenance. Effectiveness can be achieved through productivity, quality, etc. and efficiency can be achieved by making the employees participate actively. Company should focus on maintenance prevention system and other factors such as benchmarking, time based competition, etc.