Question

draw a cause and effect diagram for the possible causes of the $25 tip service upset

Answer 1

The diagram consists of 4 main elements such as people, process, measurement and information. The $25 tip error has occurred has raised some concerns. This case represents the following information with respect to possible causes of the $25 tip service upset.

• The customer is responsible for tip properly, add the bill , write legibly, retain the second bill & drink alcohol responsibility.
• The employee is responsible for the type the bill details in register correctly, Go back to the customer if the tip is not readable & verify the correct amount.
• The manager in the restaurant is responsible for investigate the store's receipt history & transactions , audit the source of errors like miss typed decimals or extra zero, and contact the customer or credit card company to solve the issue.
• The credit card company is responsible for providing the records of the electronic transactions and help to resolve the issue.

The possible list of cause that could be a root cause of this mistake

• Customer mistakenly wrote the wrong tip amount & handwriting is not clear.
• Customer does not remember the tip he left.
• Credit system is out of date and caused the transaction error.
• Employee typed wrong amount when typing the tip amount.