draw a cause and effect diagram for the possible causes of the $25 tip service upset

Expert Solution

The diagram consists of 4 main elements such as people, process, measurement and information. The $25 tip error has occurred has raised some concerns. This case represents the following information with respect to possible causes of the $25 tip service upset.

The customer is responsible for tip properly, add the bill , write legibly, retain the second bill & drink alcohol responsibility.
The employee is responsible for the type the bill details in register correctly, Go back to the customer if the tip is not readable & verify the correct amount.
The manager in the restaurant is responsible for investigate the store's receipt history & transactions , audit the source of errors like miss typed decimals or extra zero, and contact the customer or credit card company to solve the issue.
The credit card company is responsible for providing the records of the electronic transactions and help to resolve the issue.

The possible list of cause that could be a root cause of this mistake

Customer mistakenly wrote the wrong tip amount & handwriting is not clear.
Customer does not remember the tip he left.
Credit system is out of date and caused the transaction error.
Employee typed wrong amount when typing the tip amount.

keosha answered 11 months ago

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