Question

Chapter 12.

Define training and how does it differ from education.

What factors magnify the need for training?

Chapter 13

Define internal politics. Give an example.

Explain the impact internal politics can have on total quality management.

Chapter 14

Explain the difference between TQM and ISO 9000. Can they be done together and/or separately?

List three reason to implement ISO 9000. How might those be the safe or different from TQM?

Answer 1

Training is done to enhance technical and characteristics skill of the subject to make him perform better in the future work.

Training also include certain cost which is bear by the organization or the subject.

Assessment is a crucial part of training as it measure the effectiveness of the training. It judge if training is fruitful for the subject and organization should continue the training in future.

Training difference from education-

Training focus on specific skill , the scope area is narrow and it is short term , in other hand education takes a holistic approach and it covers all the learning , it is long term approach and focuses on long term learning which can be used to gain specific skill by going through various training sessions.

factors magnify the need for training-

1. It help to create factors magnify the need for training.
2. It help to attract new employee also make the present workforce relevant.
3. It help to give people additional skill to survive.
4. It make people motivated and keep them on toes.