Question

Course E supply chain Managment

please write your own words

thai is my business : coomany https://www.ebay.com/

Q: analyze your business and process as per below points: ?

Web-enabled Supply Chains (WEB)

a. A Web-enabled Procurement System

b. A Web-enabled order tracking system

c. Warehouse Management System

d. Customer Relationship Management

Answer 1

ebay is one of the multinational company in ecommerce corporation which is located in San Jose.The ebay ecommerce company is established in the year 1995 by Pierre Omidyar.This is one of the online business center which delas with consumer to consumer and business to consumer sales through its website.Its having almost 30 business operations through out the world.The website built in order to access and easily understand by any user and do businesses with buy and sell.We can buy the products and we can sell the goods by using the website this will act as a mediator in deling business from consumer to consumer.It provide the service and resolves customer quires through website.

Web-enabled Procurement systems : ebay will save all the customer data like feedback,products ratings based on that it will do the analysis to deliver the best to the consumers.It will carry spend analysis,contract management and supplier performance in order to maintain the standars that can assure by the ebay management.As an online ecommorce business center its basic responsibility to describe the product details to the user by gathering the quality ratings that are colleted from the consumers.Online business are running based on the user feedback and ratings that are being collected after the usage of the product,so maintaining genuine data as an online website is more important.It is answerable for the products and goods that are delivered to the consumer.It compares the price list and service levels and assign a benchmark based on the business strategy.

Web-enabled order tracking system : ebay will accept that customer order who are well verified by the database.Because it should not effect business that can accept with the wrong data that are updated while ordering or selling a product.There is a registration process which can store the user data with valid address and mobile number,email verified.WIth this details it will accept the order for buying and selling the products.When customers are verified with basic details for web based order tracking system than it will be easy for the automated management system to track the order,easy and convenient to implement the entire order process.These orders are easy to monitor and update the order details to the customers.If something went wrong in between we tcan track the details and resolve the issue on priority,with web based order tracking its easy to mange the orders and we can control the issues that are frequently occurs and monitor customer orders with the help of the software that are used for tracking.

Warehouse Management Systems : is a software which is designed to provide the easy automatic identification system that connects the warehouse stored shop to the enterprise software.These system will work based on the barcodes that are assigned to every product before delivered.WIth the help of WMS the administration department will control all the warehouse operation like product order details,correct product deliver and stock that are avaialable on the store.It will carry both order deliver and goods that are stored in the warehouse.The each item will assign with a barcode based on that it track the goods available and shortage notice to the management.Without WMS its very tough to carry the consumer requirements,it almost helps in doing all the tasks including supplying and distributing goods,WMS will support to increase the sales growth and the industry performance will be based on this system.

Customer Relationship Management : One of the major role of CRM is to manage the entire industry interactions with the customer with the support of the application.Complete customer information is stored in the CRM application.It will carry all the operation that includes service,support,quality and sales,these are the basic things that are carry by any online business and service industry.If an industry is fails to follow these 4 stages its operation will automatically go down and fails to provide the customer service.These are the details that are stored for order entry and order serivice and ensure the order quality and finally sales.CRM will have all the consumer history which can help the industry to serve best to the customer in terms of service and retension.Most of the industries fails to maintain customer details and history of the interactions that are recorded during the order,when customer calls back for the service they fail to get the details that are updated during the customer interactions which results in bad customer service.When we maintain the customer data and interactions that are made during the order and availing the services than we can provide the best with the data available.