Question

Select and describe a specific division of a larger healthcare organization, such as an emergency department, a surgical service, or a physician practice.

Locate at least three recent (within the past three years) journal articles from professional, peer-reviewed journals that discuss dashboard, balanced scorecard, and performance measurement in your chosen healthcare division.

Write a review of each article and include complete citations.

Based on the information learned, create and justify the need for four categories of measurement, such as customer satisfaction or financial performance. For each of these four categories, create three specific performance measures. For each measure, describe how it is calculated and/or where the data can be found.

Explain how the performance measures may change if the analysis is for the organization as a whole rather than a division of the organization.

Answer 1

Mayo clinic is one of the best available Healthcare facilities. If anybody thinks about equality of the Healthcare networks then the Mayo clinic is on the top. By setting up their own standards and constantly maintaining the core value of the organisation Mayo clinic has built its own identity by providing exceptional customer care service and extreme commitment to go service being provided to the patients. By having an idea of meeting the needs of the patient, mayo clinic health develop and Intensive Care organisation structure which is extremely good. Always putting the patient on the front side and being dedicated to the organisation's goals.
By making decisions which are totally patient oriented and does not really relate to the pacific Business structure is the key factor. By creating very large integrated Healthcare service to the patients, mayo clinic has been very successful in maintaining its brand image and to create the core value of understanding the needs of the patients as well as provision of the specific services and grid environment. By implementing morals and ethics at a strong structure and being able to communicate that specific getting into whole organisation is an essential part of the core values of mayo clinic which is very beneficial in maintaining industry standards.
Customer is the most important part of the success of Mayo clinic. Exceptional customer care directly in hands in the overall mouth to mouth publicity as better environment directly enhances the overall experience and provide extensive support to the overall structure of the organisation. In this specific situation customer becomes the main point of service. If the customer service excellence in the overall service provision would create a better effect on the customer and customer would definitely promote the organisation by telling it to other people as well.
For maintaining a strong brand, mayo clinic should stick to their commitment to and provision of the services. By implementing different strategies to support this commitment and provision of the services to the customers it essential for Mayo clinic to maintain a brand image in future. Excellent online presence as well as intensive Customer Care Unit and environment maintenance is essential for Mayo clinic to retain this a specific image how to improve the customer experience.