In: Operations Management
how might cultural political and geoeconomic challanges affect a global company's use of the internet? Give several examples
The global company uses internet to
communicate with the target audience and sends customized messages
to the prospective consumers. Here, the internet also facilitates
different types of digital marketing channels that can be
effectively used to attract the target audience.
When a global company enters into the market, it faces a business
environment with unique cultural, social, economic and political
dimensions, posing challenges to develop local acceptability, build
goodwill and customize the products & services. To face these
business environment challenges, the internet helps the company in
different ways. The first use of the internet is to understand the
local issues using the internet and develop a communication that is
intended to resolve the problems at the local level. It not only
brings positive PR, but also people start recognizing the company.
The second use of internet by the company is to send the emails
that are friendly to the cultural and social value for the
customers. In line of these values, the products are customized in
local packages and offered to the consumers. It brings global
quality with local flavor. It makes positive brand building of the
company. The third use of the internet is to develop web presence
and optimize it as per the demand of the local consumers. It brings
visibility to the company. Further, the bigger geographical area is
also covered using the internet. Hence, internet also helps to pass
the geographical challenges as different products made for
different geographical areas are offered from one place. Apart from
that, the social media interaction, also takes place using the
internet that makes the company to be social with the audience.
Besides, the purchasing power of the
people, income and spending capacity of the audience, will also
affect the use of internet. If purchasing power is high, then
internet will be strongly used and eCommerce platform will be
developed. If not, then offline retail outlet will be used to
showcase the product besides the direct delivery of the product to
the consumers.
Finally, the internet will be used by the company to send mails to
the respective government authorities to resolve the issues with
the local government. It will facilitate the work through the
administration of local authorities.