Question

Based on the audience engagement techniques discussed in chapter 8 write a brief introduction for a presentation you would give to a group of stakeholders

this question comes from the subject health care operation quality and control, health administration

Answer 1

Operations management in healthcare include controlling costs and improving the quality of services provided to patients.In the case of healthcare, managing costs while delivering quality services is a major component of healthcare operations management.Cost controls affect the levels and quality of services provided to clients.

Health administration is the practice of managing, leading, overseeing, and administering the operation of dynamic, complex health care entities including hospitals, long-term care facilities, health care systems, nursing homes, pharmacies, and health insurance providers. Hospital administrators are individuals or groups of people who act as the cornerstone of the hospitals. They may be doctors who are presently working or not or any other persons having health care backgrounds.

Quality of care is the degree to which health services for individuals and populations increase the likelihood of desired health outcomes. To improve the quality of care enhance the accountability of health practitioners and managers, resource efficiency, identifying, and minimize medical errors while maximize the use of effective care and improves health outcomes.Quality assurance programs ensure patient and healthcare worker safety. Quality control means ensuring that the stipulated standards are followed to the later.The quality and control can be achieved through dedicated and trustworthy health workers.According to Donabedian's model there are three components for evaluating the quality of care which includes structure, process and outcomes.

Quality control is the regulatory process through which we measure the actual performance, compare it with standards and act on the difference