Question

I am making a project on PIZZA HUT Restaurant. Kindly provide me information on following

Operations Management Decision Analysis
1. Product Design (*)
o BOM
o Work Order
o Quality Dimensions
o Quality Function Deployment
o Assembly Drawing
o Assembly Chart
o Failure Mode and Effect Analysis

Answer 1

Core values of Pizza H- P.E.A.R.L.S

Passion, Execuve, Accountable, Recognise, Listen and Safety

The entire gamut of business operations at Pizza Hut is based on its core values.

Product Design

Product design is a crucial stage in Operations Management.The design of the product or service has a direct relation to acceptance of the produce by the consumers which further affects the profits. Product design is a conscious effort to design for low manufacturing cost.

There are two levels to product designing-

Functional design- Here decisions are made on dimensions, material used, the final finish and so on.At this stage the designer's concerns are functional considerations, customer appeal, cost and ease of operation and maintenance.

Production design - At this stage, modifications and new concepts are introduced into the product design to make it more suitable for production. Concepts applied at this stage are Standardization, Modular Design & Simplification.

BOM

Procurement and supply of raw materials

Warehousing and storage

Stock keeping

Dough preparation

Storage of raw materials

Customer order

Production process- How is a pizza made
Packaging process

Pizza delivery process

WORK ORDER

Name & outlet : PIZZA HUT

Type: Manufacturing

Raw materials:

Work-in-progress

Finished goods:

Other supporting items:

QUALITY DIMENSIONS

There are 2 dimensions of quality -

Performance quality - To what extent the product and services meet the expections of the customer.

Conformance quality - Whether the processes are carried out the way they were intended to be as per industries norms and practices.

ASSEMBLY DRAWING

ASSEMBLY CHART