In this course, we have talked about four uses of empowerment and participation. We said they...

In this course, we have talked about four uses of empowerment and participation. We said they are part of delegation, used to overcome resistance to change, used to overcome resistance to control, and used for motivation. Now, explain why empowerment and participation work in all of these areas.

Expert Solution

Part of delegation- Empowerment and participation play an integral role in delegation because delegation refers to empowering people with responsibilities and the freedom to take decisions. This improves the participation level of all employees and increases the morale of the employees.

Used to overcome resistance to change- Empower creativity and innovation among the teams to overcome the resistance to change. This would make the employees remain positive and supportive and increases their participation in implementing the change.

Used to overcome resistance to control- In order to overcome the resistance to control, it is pertinent to create effective control measures such as Management By Objectives (MBO) and also encourage participation of employees in management. Empowering employees with accountability would help in smooth implementation of the change.

Used for motivation- An organization should empower their employees in the way they perform for excellent service delivery to provide good customer experience. This acts as a catalyst for employee involvement and motivation.

keosha answered 1 year ago

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