You are the manager of Spartan Care–a local Redi-Care facility. While this facility serves a range...

You are the manager of Spartan Care–a local Redi-Care facility. While this facility serves a range of clients, everyone agrees that quick service is very important (defined as the difference from the time that clients arrive and are registered at the front desk until they are seen either by a nurse or a doctor). Currently, you have been receiving numerous complaints from the clients that the time spent waiting to see someone is simply too long. To assess the situation, you collect the following information from a two-week period:

Average process utilization: 74 percent

Average processing time: 12 minutes

Average arrival time: 7 minutes

Processing time, standard deviation: 16.0 minutes

Arrival rates, standard deviation: 14.0 minutes

a. What is the average wait time? (Round your intermediate calculations to at least four decimal places. Round your final answer to 2 decimal places.)

b. If your goal is to ensure no patient waits more than 40 minutes on average, what options are available to you and how would these options affect wait time?

c. How could you use technology to manage wait time?

Expert Solution

Answer (c): We can use following technology to manage wait time:-

We may install self-service kiosks to handle routine queries of patients.
We may use robots to handle routine queries of patients.
We may introduce Tele-care facility so that many of the patients need not have to come physically to the Redi-Care facility.
We can use optimization software to decide the optimal staffing level to minimize wait time.
New medical equipment can be added in the facility so as to increase the efficiency.

PLEASE GIVE POSITIVE FEEDBACK AND UP RATE MY ANSWER, THANK YOU.

keosha answered 1 year ago

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You are the manager of Spartan Care–a local Redi-Care facility. While this facility serves a range...

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