What do you see as some of the organizational changes that have occurred as quality has...

What do you see as some of the organizational changes that have occurred as quality has matured into thetwenty-first century?

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Quality has matured over the years but whatever happened in 20th and 21st century was truly remarkable in quality domain. Toyota production system and other japenese tools of quality has helped companies to improve their production without investing and just utilizing the available resources in more effective manner.

As a result of these steps/initiatives by companies, organizational change has also happened. People have been asked to become more proactive rather than reactive and hence helping in improving quality. Continuous trainings for various tools and techniques of quality has changed the mindset of employees towards quality for better.
Managers have become more quaity oriented rather than just output oriented. They are asking employees to continuously measure, monitor and assess the effects of quality hence communication has improved within organization between various levels, thus making companies more flat in terms of hierarchy.

If you need more explanation, do let me know :)

keosha answered 8 months ago

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