Question

Design an efficient layout and service blueprint for the new Starbucks. (essay Form in paragraph)

Answer 1

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Uttam seharawat

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We are asked to design an efficient layout nd service blueprint for the new Starbucks, for that we should know some concepts, like layout, blueprint. So let us first know some things about them.

what is a layout?

The way in which the parts of something are arranged or laid out, in our case the way all the things in the starbucks are arranged

What is a blueprint?

A blueprint is a reproduction of a technical drawing, document an architecture or an engieering design, using a contact print process on light-senstive sheet.

Now lets come to the main quesion the service blueprint for the new Starbucks. The service blueprint is a technique originally used for servicedesign and innovaion, but has also found application in diagnosing problem with operational efficency. A simple way to think about blueprint is as a process chart which consists of inputs, process and outputs. A service blueprint is always constructed from the customer's prespective. A Starbucks blueprint should identify:

• Customer Action: the step that customer takes as part of the service delivery process. In this case the Entry of the customer and the process of ordering
• Front-stage (visible contact employee) Action: steps taken by contact employee as a part of the face to face service encounter. In this case the process of taking order.
• Backstage  (invisible contact employee) Action: (The 'line of visibility' separates the front-stage and back-stage action). Non-visible teps taken by contact employee behind the line of visibility. In this case the process of preparing the orders of the cutomers
• Order fulfilling line:  step taken by the contact employee to give the final product to the customer in minimum expected wait time and billing

A layout and blueprint of a store depend on the nature of business they do, but the basic rules of preparing a blueprite stays the same, below is the new Starbucks blueprint