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In: Operations Management

"Arrival and Registration" Briefly describe a hotel with which you are familiar and make at least...

"Arrival and Registration" Briefly describe a hotel with which you are familiar and make at least one recommendation for improvement regarding its registration procedure. come up with a way to mitigate the frustration customers feel when they need to wait at registration. Please be as creative as you like.

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One such hotel I would like to suggest for improvement with their turn around time from arrival to registration is Hotel Ramada from India . The hotel is using their own customised software for room registration.the hotel is still using paper based registration form which customer needs to fill after they arrive. They have a lounge where customers can wait but nobody really bothers about the waiting time for attending the guest. Paper form is bit eloborative and customers have to give their original ID card for taking photocopies . After registration they will go through their online portal and find the right room for the customers .Then check in time also has sort of waiting period . The whole process can be more simplified by effectively using their registration portal and with a scanning machine where they can scan customer ID card and using Optical scanning software they can fetch the details ( such as name , address and age ) very easily and directly connect with their online registration portal. This can miniseries the unwanted use of paper based registration forms and also reduce the waiting time to a great extent. The hotel's can also send online link to customer which they can use for online check-in .

keosha answered 1 year ago
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