Describe the benefits and costs of good quality, and the costs of poor quality.

Expert Solution

Benefits of Good Quality: Benefits of good quality include-

Increased customer satisfaction: When customer receives products, that doesn't require much intervention from the manufacturer end post sales, they will prefer to stick to the brand or perhaps spread a word of mouth or two. This in tur will get you more loyal customer.
Lesser loss: Bad quality brings in additional cost of rework, rejection, occupied space, loss of productivity, and subsequently missed delivery, unfulfilled orders and loss of customer to competitors. All these are avoided through good quality.

Costs of good quality: Cost associated with good quality is nothing different than the standard cost associated with creating and delivering a product. Only it requires additional focus, adherence to processes and accountability.

Costs of poor quality: Costs of poor quality are associated to the business in the following manner. Bad quality brings in additional cost of rework, rejection, occupied space, loss of productivity, and subsequently missed delivery, unfulfilled orders and loss of customer to competitors

keosha answered 1 year ago

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