In: Operations Management
How Cisco System build their Supply chain?
Cisco one of the famous name in IT industry,Its an American MNC company established in the year 1984 in San Fransico and founders are Leonard and Sandy.They are having 72,790 employees all over the world serving in IT industry by providing all the network related and solving IT related issues.
Cisco aim is to provide all the services that related to technology throughout the world,With good establishment in networking industry it was emerged as a best supplly chain leader.Cisco values its customers and completely delivers the best service to the industry that it belongs.The only main aim of the organization to deliver the best service to the world by their well designed products and the way their execution process.
They value each and every customer and delivers the best service equally with high quality service,That was the commitment of Cisco employees to the customers.Irrespective of the time and day they provide all time service and available to customers in addressing their concerns.Especially if any company in the service and product selling industry should able to address and available to resolve customer quires will stand top in the market.As most of the companies will not follow these policies,every service based company will have the first policy to address customer concerns and provide resolution on first priority level.But most of the companies will fail to do so,Which results the fail of the product and customer stop using that products which the company fails to deliver proper service to the product.If they want to be best in the service industry they should maintain the hirarcy levels,addressing an issues should happen from the scratch if some one in that level fail to address or unattended the issue at any level than there is no point of delivering the service that is customer expects.Always customer will expect the best service along with the products.
Cisco supply chain has all levels reponsed service,that is the success for the company.Their method of operations,execution and implementing is different from other organization which makes them to stand at the top of the world in services and sales industry.They follow all the layers in executing the through supply chain strategies.Their focus always in giving best service to the customers,Their vision of working and delivery levels are active from top to low level mangement.
Every one in the organization are updated with up to date information like they will have knowledge on new products that are developed,as the product is going to release the every level management should aware and have complete information about the product.
If there are any issues with the products that they developed they will rectify the product with the help of product life cycle management.This will give the complete information of the product,which helps best and quick in resolving any issue.
Every company will move longer with the relationship that maintain with its suppliers and partners.Cisco is best in doing that they globally connect to their suppliers and partners through their networks.They accept all the strategies and ideas from their partners which helps them to provide market needs and approaches economic trends.They cares about the environmental sustainability,their operations are extending in order to serve globally and with this they can avoid the managing supply chain risks.
Cisco always delivers best in operational excellence by delivering the customer satisfaction services which attracts customers globally.Cisco always concentrate on gaining competitive advantage and try to grab every oportunuity that available to develop its business and maintain the best relationship for better and long run business,