Question

Apply each layer of the Iceberg of Conflict Theory. Were you aware of these layers during the conflict or did you notice them after the fact? What metaphors (from the assigned reading) did you and the other parties use? How did those metaphors impact your perception of the conflict?

Answer 1

EXPLANATION:

I serve as a Director for a Consumer Goods Company production plant. A new device is needed to carry out a review of finished products and to test various parameters via the process. The Quality Department wants to take responsibility for operations and I believe that the quality should be taken into account for greater efficiency. This led to a misunderstanding between myself and the onsite Production Manager.

LAYERS:

There's a big gap in attitude, yeah, between us two. I'm more open to dialogue and the Quality Manager is focused on a guideline rather than a complete debate.Party feelings, not much emotion is involved. But I think the same should be done as in other facilities that standard is preserved.I do not agree that the workload of the operation team will increase, and that it would be conflict of interest as well as final quality check are made. Their purpose, need and motivation vary. Quality team claims that operations must be price-owned.

As the quality manager told the leadership team that they would be sent back to the operations department, he is now saying that quality treatment would weaken self-esteem. Disparity between self-esteem and self-esteem. The self-perception of the Operations Manager is that he will attend the Quality Squad.Secret aspirations, operations do not take on further jobs, as they are often challenged when quality control happens if a faulty product is placed on the market. Price would not want to do more and would like operations to be interested in production too.In the past, the burst testing press was often implemented as part of a quality assurance and passed on to operations with force. Unresolved issues in phase Therefore, they must take on more responsibility this time.

No, during the conflict, I did not know these layers. I used the "Conflict as an opportunity" to create a method prior to any new procedure. Before any changes take place, the operations department must be told well in advance. Suddenly new demands are against morality and people's motivation to work. Therefore, I needed a well established procedure to be in place. Quality Manager used Conflict as War because he was unable to listen to logic and insisted upon introducing new proceedings such as I had in the past.