Question

Section 1. Business Improvement and Performance Excellence Profile

Conduct a research activity on the following aspects of the key organizational characteristics of any ONEof the chosen Company or Organization that are serving the Global Consumer Market. Write a response paper to the following salient points and address the following prompts:

1. What are they trying to accomplish?

2. What changes can the management make that will result in improvement?

3. What are the indicators to know that a change is an improvement?

A. Define the process: its start, end, and what it does.

B. Describe the process: list the key tasks performed and sequence of steps, people involved, equipment used, environmental conditions, work methods, and materials used.

C. Describe the players: external and internal customers and suppliers, and process operators.

D. Define customer expectations: what the customer wants, when, and where, for both external and internal customers.

E. Determine what historical data are available on process performance, or what data need to be collected to better understand the process.

F. Describe the perceived problems associated with the process; for instance, failure to meet customer expectations, excessive variation, long cycle times, and so on.

G. Identify the primary causes of the problems and their impacts on process performance.

H. Develop potential changes or solutions to the process, and evaluate how these changes or solutions will address the primary causes.

Answer 1

Ans 1) Every organization wants to achieve maximum profits and market share while strictly following their core values such as Respect for people, Employee safety, Environmental stewardship, etc

Ans 2) General improvement changes:

- Employee cross business trainings

- Product trainings

- New products launch

- New businesses

- More business transparency from the respective managements

Ans 3) New Product/Business introduction /Old product sold out: Increased profits, promotions, job security and new job employments are the main indicators

It starts with knowledge transition process and ends with sign off from the person or party at the receiving end.

Key tasks involves smooth Business transition. Main steps involving addition of new products into the system, which brings new customers and markets. From employees perspective: new process trainings and training sign offs. People involved are top, miffle and lower management, sellers, customers, concerned government authority, financers, etc. Main equipments used are ERPs such as SAP and business tools like salesforce.Customer wants more variety and offers for the new products