Question

Martin Andersen is responsible for 143 of Trash and Waste Pickup Services, Inc. ’ s (TWPS ’ s) garbage trucks. TWPS is a commercial and household trash hauler. When a caller recently complained to Andersen that a brown and green Trash and Waste Pickup Services truck was speeding down Farm Route 2244, Andersen turned to the company ’ s information system. He learned that the driver of a company front‐loader had been on that very road at 7:22 a.m., doing 51 miles per hour (mph) in a 35 mph zone. The driver of that truck was in trouble! The TWPS information system uses a global positioning system (GPS) not only to smooth its operations but also to keep closer track of its employees, who may not always be doing what they are supposed to be doing during work hours. Andersen pointed out, “If you ’ re not out there babysitting them, you don ’ t know how long it takes to do the route. The guy could be driving around the world, he could be at his girlfriend ’ s house.” Before TWPS installed the GPS system, the drivers of his 37 front‐loaders clocked in approximately 250 hours a week of overtime at one and a half times pay. Once TWPS started monitoring the time they spent in the yard before and after completing their routes and the time and location of stops that they made, the number of overtime hours plummeted to 70 per week. This translated to substantial savings for a company whose drivers earn about $20 an hour. TWPS also installed GPS receivers in salesmen ’ s cars. Andersen was not surprised to learn that some of the company ’ s salespeople frequented The Zone, a local bar, around 4 p.m. when they were supposed to be calling on customers. Andersen decided to set digital boundaries around the bar. Understandably, the drivers and salespeople aren ’ t entirely happy with the new GPS‐based system. Ron Simon, a TWPS driver, admits: “It ’ s kind of like Big Brother is watching a little bit. But it ’ s where we ’ re heading in this society.... I get testy in the deli when I ’ m waiting in line for coffee, because it ’ s like, hey, they ’ re (managers) watching. I ’ ve got to go.” Andersen counters that employers have a right to know what their employees are up to: “If you come to work here, and I pay you and you ’ re driving one of my vehicles, I should have the right to know what you ’ re doing.”

1.What are the positive and negative aspects of Andersen ’ s use of the GPS‐based system to monitor his drivers and salespeople

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Answer 1

Positive aspects of Andersen use of GPS:

The positive impact on implementing GPS with TWPS information syatem helps to smooth out the following operations:

1. It helps to watch out what worker is doing during the working hours and how long the driver takes to go along the route
2. Moreover,it catches the cheaters who are simply idle or driving around the world without doing the right job.
3. After the installation of GPS system,number of overtime hours fell down to 70 per week from 250 hours per week.
4. This changes makes the substantial savings for organizations and the drivers can earn about 20 dollars for an hour.
5. This helps to know about the time the workers spent in yard before and after finishing the route and the number of stops that driver stopped at the loaction.
6. The system prevents the driver's overspeed and reduces the customer complaint rapidly.

Some of the aspects are:

1. Navigation

Perhaps the most common use for GPS is in navigation systems. Combined with map technology, it becomes a powerful tool for road vehicles and boats. GPS can pinpoint a device's location with accuracy and by comparing coordinates, the statistics can be used to calculate a devices direction of movement and speed. This information can be used to provide step-by-step directions from Point A to Point B in real time.

2. Low Cost

The satellites behind GPS are paid for, maintained and upgraded by the US Department of Defense. That means that the system is essentially free, although you may have to pay for a device and software to utilize it. Smartphone apps, such as Google Maps, that use GPS are also usually free.

3. Crime and Security

GPS can be used as a valuable tool by law enforcement to track criminals or terrorists, using devices they attach to vehicles, or through tracking the perpetrator's smartphone. GPS tracking devices can also be used to deter theft by employers or ordinary people.

4. Easy to Use

Navigation using GPS is generally very easy and requires minimal skill or effort, certainly when compared to traditional methods and technologies, such as map-reading. In most cases, the user just has to input the destination and the device will do the rest. GPS is also an easier and more efficient technology to use for tasks like surveying and the study of the movement of tectonic plates

5. Employer Monitoring

Employers can use GPS tracking to make sure that their drivers are behaving responsibly, such as following the quickest route, and not wasting time or fuel by going off track, as well as following speed restrictions. Businesses can also provide better customer service if they know where delivery or service vehicles are at any one time. A fleet of vehicles can be used more efficiently using GPS.

6. Safety

GPS tracking can be used by parents to keep tabs on their children. Spouses can also use similar technology to keep track of their partners. Workers and others can also use GPS tracking for personal safety, so that their whereabouts are known if there is an emergency.

7. Neighborhood Search

As well as navigation, GPS can also be used to provide information on the local area. For instance, finding out where the nearest hotel or gas station is, or discovering nearby restaurants that are open for business. This is convenient when you are on a long road trip and need to find a place to stop for food, gas, sleep, and so on.

8. Traffic and Weather Alerts

One of the nice things about GPS is that it is all happening in real time. That means that you can be notified if there is a traffic accident or other hold-up ahead, or if you are approaching an area where there is a severe weather event occurring. Not only can this shorten your journey time, but also improve safety.

9. Flexible Route Options

GPS give you route choices in live time, enabling flexibility. You can choose a route according to your particular needs or desires. If you take a wrong turn, a new route can be calculated using GPS. If your route becomes blocked by an incident, GPS can be used to calculate a new pathway.

With GPS based systems we can track all the vehicles and we can be prepared for the next steps.And it goes on track all the members who are using GPS application.

Negative aspects of Andersen use of GPS:

The salespole and drivers of the TWPS felt unhappy on implementing GPS based System,because it reduces the privacy of the individual and they think like that the "Big brother is watching a little Bit".

Workers in the TWPS think that the manager is watching and they are affected with the human rights and feel less comfortable with the isolation between manager and employee.

• The GPS is an electronic device and as such it runs on a battery. As batteries do, they usually die at the worst possible moment. Be sure to pack a power bank or extra battery if you are planning on going on a longer trip.
• GPS devices track your position with satellites. However, this connection can be disturbed underground, in caves and canyons, as well as when driving through forests. Concrete, mountains and dense foliage can disturb the satellite signal and leave you without accurate information during your drive.
• Older and cheaper devices can have incorrect maps. Some are unable to recognize mountains or alternative routes, which can add to the mileage and take away from your driving comfort.
• Privacy is also an important question to consider. These devices are equipped with satellite trackers. As such others can track your signal and know your past and present location.
• GPS devices, if not installed correctly in the vehicle can be distracting from the drive. Changing the route mid-drive or taking your eyes off the road for more than a second makes room for driver error and can lead to accidents.