Question

In: Accounting

For each of the following scenarios, identify the nonverbal message being sent and indicate if the...

For each of the following scenarios, identify the nonverbal message being sent and indicate if the sender and/or receiver should handle the matter differently:

  1. While you are talking to a client, she starts drumming her fingers on her desk.
  2. You are a new employee attending your first group meeting. When a man arrives after the meeting has started, others stand up to offer him a chair.
  3. When you make a suggestion at a group meeting, a colleague rolls her eyes.
  4. You need to speak with the internal controller. When you enter his office, you see that he sits with his back to the door, facing the window. He motions you to sit down and continues working for a minute before turning to face you.
  5. At a meeting you’ve requested with your boss, she closes the door after you’ve entered and forwards all calls to her assistant.
  6. A prospective employee sits facing you. She hunches her shoulders, fiddles with her ring, and bites her lip throughout the interview.
  7. You hear there is a new engineer your age down the hall and go to his office to welcome him. While you sit talking to him across his desk, he continually rocks back in his chair and presses his fingers together in a “church steeple” position. He smiles with his mouth but not his eyes.
  8. Three days after you have reprimanded an employee, she refuses to look you in the eye when you meet in the corridor. She returns your greeting in a clipped voice.
  9. On your work site, a supervisor doesn’t respond when you mention the email you sent about a possible environmental hazard.

Solutions

Expert Solution

Answer. a. In this case the sender is Impatient. She must stop and listen to the listener carefully.

b. In this case a sign or respect is being given. The New employee must also stand up to show respect & gratitude.

c. Rolling eyes shows disinterest.
Hence, watch in the eye of speaker to show interest.

d. This is a sign of Dis respect. Its a common to greet someone on entering your cabin or place and ask him/her to sit.

e. Sign of Privacy and showing importance to the person.

f. This is a sign of Nervousness and disinterest, Lack of Concentration.

g. This is a sign of Ego. Not laughing with eyes also shows jealousy.

h. The employee is in a state of fear. Talking in a lighter voice shows she knows her mistake and embarrassed for the same.

i. This shows a careless and egoistic approach. It also shows the supervisor is good at procastinating

ekkarill92 answered 2 years ago
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