Question

Scenario (fictional): The following four employees have different attitudes towards their jobs and different levels of job satisfaction which impacts their behavior on the job at this beverage company. You are the HR Director who is becoming concerned regarding the behavior of some employees at work. Read the following background information on each of the four employees and address all the checklist items.

Employee #1: Marketing product manager: She experiences cognitive dissonance every time her boss tells her she should not worry about the lower end of the market as "those people don't have much buying power" when the company's values statement says that the company values the welfare of everyone everywhere. She is frequently late to work and her boss has given her a warning as result.

Employee #2: Chemist: He is in a highly visible job creating new products that creates a lot of stress and works 12-hour days. He is loyal but feels depressed by the constant work. He is starting to look at job openings online in his off-hours.

Employee #3: Loading dock manager: This representative works the 12am -7am shift. She does what is required but complains in the employee breakroom about the offices and work conditions when she is on break. The other employees tend to agree with her when she complains. Lately the Distribution Supervisor has noted employees' reduced effort on the shift.

Employee #4: Quality control administrator: He is the sole Asian in the organization and feels isolated as though he is just a placeholder versus really making a recognized difference in the organization. The company promotes itself as a diverse organization, which he knows is not true. He feels as if everyone expects him to fail since not many people engage with him, including his boss, on any regular basis.

The four employees have different attitudes and levels of job satisfaction.

• Explain how the above attitudes and job satisfaction for each employee impacts the organization in terms of profit, employee turnover, and affecting other employee attitudes.
• Explain what each of the managers of the four employees can do to change the employees' attitudes for the better (referencing at least one of Mintzberg's managerial roles to explain your response)

Answer 1

The attitudes and job satisfaction of each employee would adversely affect The organization in terms of profits and employee turnover and would also affect our other employees' attitudes. Because of the company's hypocrisy, the first employee who is the marketing product manager is experiencing cognitive dissonance, and she is always late to work because of that. Because of a lot of stress in the chemist's job, the second employee would probably leave his position. Attitude of employee third would adversely affect the perspective of other employees in the organization. IV employee feels isolated and discriminated, which would impact on its productivity and efficiency.

What managers of each employee can do to change the employee's attitude for better:

manager of the first employee can act as a leader to motivate and direct the employee who would include doing interactions to solve her Cognitive dissonance.

The second employee's manager can promote him and increase his pay if he thinks he has a lot of burden and stress on his shoulders and can also hire a co-worker for him, which would help him decrease his stress by distributing the work.

The manager of 3rd employees should try to communicate with her more often regarding her feedback and should try to provide her with better working conditions so that she does not complain.

The manager of 4th employee could spread awareness in the organization regarding stop discriminating against him. He can act as a liaison and can help up in maintaining contact with the employees in the organization.