In: Operations Management
A management problem requires a particular scalar chain of hierarchy. The investigation process in a management problem requires the inclusion of all the levels of an enterprise. It includes the workers and the top authorities, as there are three levels in decision-makers' hierarchy. The bottom level is the lower level of an organization. The lower level consists of the supervisors and the lower-level managers who directly link with the workers. The next level is the middle level. The level has managers who supervise the lower level as well as workers. The lower level informs the middle level of any information from the workers, as the topmost level is the top level of the organization—the top-level consists of the mangers, chief executives, and heads. The investigation process starts at the lower level of the organization. The managers ask the workers about any information on a particular area, as the lower level then passes on the information to the middle level, informing the topmost level. The hierarchy also depends upon the nature of the investigation. If the investigation is for a more crucial cause, then the information can start from the top level, and end at the middle level. At times, the organizational leaders do not tend to involve the lower-level managers in the company's essential issues. Hence, it depends on the nature of the problem and the investigation.
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