Question

Lynn Curtis, a new designer here at SeeMoji, has added an emoji to our product line that was not really her design; the dancing emoji was created and copyrighted by a company called Party Planners. Lynn Curtis has been terminated effective immediately—and now we need to do damage control.

Write an email to customers who purchased the design. Let them know that, regrettably, they legally cannot use design and that their money will be refunded.

Answer 1

From : Seemoji

To : Jessica, Rebecca, Jones, Runiya, Jack

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Date : 1st, May - 2020

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Re : Illicit sale of duplicate designs and money refund.

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Dear customer,

This is to write you for sharing one of the misfortunes of the company taken place on account of an employee who has illicitly imitated the copyrighted design of other company "Party Planners " and shown it as his own. Since you have recently purchased that particular design, we would regrettably like to inform you that the purchased design cannot be legally used by for any purpose and hence all of your money will be refunded immediately.

Please be informed that customers and their satisfaction is very valuable for us, thus we are ready to fix the damage by helping and supporting you with everything that may be required by you at this point of time. We really apologize for any inconveniences and pledge to prevent any such incident or situation from taking place in future.

Hope to continue relationship with you. If you want to look at our special designs available at discounted price, please refer to the brochure.

Feel free to contact us through our website or email for any queries. We would be more than glad to help you.

Regards,

Managing Director.

Hope Michaelson.

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Thanks dear student... Hope this will help you... Good luck.. Rate if satisfied :) stay safe