In: Operations Management
there are many different ways to resolve human conflict. Mediation and arbitration both involve a third-party neutral, but operate very differently. Explain the difference between mediation and arbitration. Give one detailed example of a conflict that might be better resolved through mediation; give one detailed example of a conflict that might be better resolved through arbitration. Give details in each of these examples to demonstrate your knowledge of the differences between the two processes, and where one might be “better” than the other for a particular conflict.