Question

In: Operations Management

Problem-Solving Case: Suspensions of Lexington, Kentucky, Police Officers A police officer in Lexington, Kentucky, was troubled...

Problem-Solving Case: Suspensions of Lexington, Kentucky, Police Officers

A police officer in Lexington, Kentucky, was troubled by content some other officers had posted on the MySpace.com networking Web site. These officers discussed their work, includ- ing arrests they had made. Their postings included put-downs such as slurs about gays and mentally disabled people and comments that they worked for Lexington’s “snobby peo- ple” and the “Lexington Fayette Urban Commu- nist [instead of County] Government.” Photos on these officers’ MySpace pages showed them in uniform. The officer who was disturbed by the content reported the sites to a supervisor. The supervi- sor pursued the complaints, and the police department sought guidance from Urban County’s law department, so that the officers’ First Amendment rights to free speech would be respected. A board of police and law officials met privately to review the officers’ conduct and recommend appropriate discipline. The board recommended to Lexington’s police chief, Anthony Beatty, that five officers be charged with conduct unbecoming an officer, be suspended for 80 hours without pay, and receive additional sensitivity training beyond the training routinely given to all Lexington’s police officers. Police Chief Beatty accepted the recommendations and presented the plan for discipline to each of the officers. The officers accepted their discipline. After completing their suspension, they were to return to full-duty status. Beatty told a reporter, “In my discussions [with the officers] we certainly have talked about getting this behind us, moving on and making us an even better agency and enhancing our relationship with the community that we serve. And all of the officers are commit- ted to doing just that and are very remorseful for what happened.”

Questions –

1. Was it appropriate for the police department to discipline the officers for behavior that took place outside their jobs? Why or why not?



2. If you had been the supervisor who received the complaint about the officers’ MySpace postings, how would you have reacted? Whom would you talk to, and what would you ask?



3. Overall, as described here, does this case provide an example of effective discipline? Can you suggest a few ways a police department supervisor could add to the effectiveness of the discipline in this situation? (Keep in mind that government agencies, such as this police department, often have to follow strict procedures for documentation and decision making.)

Solutions

Expert Solution

1. The job of police offcers is a public duty. They are supposed to be disciplined and show empathy towards the communities they work with. They are expected to be saviours for the law abiding citizens, They are expected to show high degree of maturity and need to be composed to command a respect from the people they work for, irrespective of being on or off the duty. The officers' conduct was not appropriate in the given case, and showed the police force in wrong light in the view of community. As a result, the action taken by the department is justified.

2. I would have contacted the offending officers and asked them what made them posting such offensive content. I should have examined the circumstances under which they posted their comments. I should also have informed to the human Resources wing to conduct a social media conduct protocol training for police officers besides mandatory special sensitivity training for the officers. I would also have called for appropriate disciplinary action based on their responses.

3. Deduction of pay and participation in mandatory sensitivity training will not be an impactful discipline. To awaken their sensitivity in real terms, the officers should do community service with the deprived sections of the society during their suspension, particularly those who were shown disrespect by them. This will make them more sympathetical and tolerant towards these sections. There should be a written declaration from the officers regretting the incident and swearing that they will not indulge in such activities in future. The member of the police force should also be trained in leveraging the social media to improve the effectiveness of their work and increasing the visibility to the public for better connect and building rapport with them.


Related Solutions

20 police officers work at Kadıköy Police Station. Each officer works for 5 days per week....
20 police officers work at Kadıköy Police Station. Each officer works for 5 days per week. The crime rate fluctuates with the day of week, so the number of the police officers required each day depends on which day of the week it is: Monday, 10; Tuesday, 13; Wednesday, 14; Thursday, 16; Friday, 14; Saturday, 18; Sunday, 10. The Police Station wants to schedule police officers to maximize the number of the officers whose days off are consecutive. Formulate an...
The NYPD employs 20 police officers. Each officer works for 5 days per week. The crime...
The NYPD employs 20 police officers. Each officer works for 5 days per week. The crime rate fluctuates with the day of week, so the number of the police officers required each day depends on which day of the week it is: Monday, 11; Tuesday, 12; Wednesday, 14; Thursday, 15; Friday, 14; Saturday, 18; Sunday;8. The Police Station wants to schedule police officers to maximize the number of the officers whose days off are consecutive. Formulate LP and solve the...
The NYPD employs 20 police officers. Each officer works for 5 days per week. The crime...
The NYPD employs 20 police officers. Each officer works for 5 days per week. The crime rate fluctuates with the day of week, so the number of the police officers required each day depends on which day of the week it is: Monday, 11; Tuesday, 12; Wednesday, 14; Thursday, 15; Friday, 14; Saturday, 18; Sunday;8. The Police Station wants to schedule police officers to maximize the number of the officers whose days off are consecutive. Formulate LP and solve the...
california's water crisis pricing case solving problem
california's water crisis pricing case solving problem
CASE STUDY:  Sexual Assault It is 10:35 p.m. You are a police officer who has just been...
CASE STUDY:  Sexual Assault It is 10:35 p.m. You are a police officer who has just been dispatched to an office building complex to investigate an assault. The 911 caller has reported that she has been sexually assaulted in the parking lot at her office when she was leaving for home. The 911 dispatcher has instructed the victim to go back into the office, lock the doors, and wait for an officer to arrive. You arrived on scene. You can see...
write a case study about problem solving using 7 quality tools.
write a case study about problem solving using 7 quality tools.
Problem-Solving Case: Training Call Center Employees The employees in a call center need to be able...
Problem-Solving Case: Training Call Center Employees The employees in a call center need to be able to speak to customers politely, but their skill set is more complicated than etiquette. They also need to handle a range of questions and problems about particular products. Whenever their company adds a new line of products or services, the employees have to be prepared to answer a new set of questions. Thus, training is an ongoing con- cern in call centers. The traditional...
Read the case about the conflict between McDonald's and its franchisees. Then, using the 3-step problem-solving...
Read the case about the conflict between McDonald's and its franchisees. Then, using the 3-step problem-solving approach, answer the questions that follow. Background and Scale Sixty-nine million. That is the number of customers McDonald’s serves per day around the world! The company does a staggering volume of business. But it might surprise you that despite the brand’s global reach and incredible staying power, it is in the midst of a serious conflict with its other important customers—its franchisees. McDonald’s has...
Read the case about the conflict between McDonald's and its franchisees. Then, using the 3-step problem-solving...
Read the case about the conflict between McDonald's and its franchisees. Then, using the 3-step problem-solving approach, answer the questions that follow. Background and Scale Sixty-nine million. That is the number of customers McDonald’s serves per day around the world! The company does a staggering volume of business. But it might surprise you that despite the brand’s global reach and incredible staying power, it is in the midst of a serious conflict with its other important customers—its franchisees. McDonald’s has...
Problem-Solving Case: Motivating Employees at Nucor Corporation Today Nucor Corporation is the largest producer of steel...
Problem-Solving Case: Motivating Employees at Nucor Corporation Today Nucor Corporation is the largest producer of steel in the United States, so it is hard to believe it was once an underdog in a struggling industry. What has set the company apart is a focus on moti- vating and empowering employees. The employee focus is illustrated by the custom of printing each individual’s name on the cover of Nucor’s annual report. But the concern for employees is much more practical and...
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT