Question

Guidelines for Case Management:

Objectives: The main aim of this activity is to provide the student interpersonal and social responsibility by answering the questions in the assignment that is related in some issues concerning nursing leadership and management.

Instruction: Read and understand the case situation regarding conflict management in the healthcare setting. Based from the below-mentioned criteria in resolving conflicts, create a conflict management and resolution document using a case study format. Please see attached rubrics for details.

Case Situation: Workplace Violence in the Nurses Station

Carlo is a newly-hired staff nurse at King Fahd Hospital of the University (KFHU). He is assigned in the Male Medical Ward, which is situated in the 3rd floor. Carlo had been in the area for less than six (6) months. Despite of being the newest addition to the roster of staff nurses in the ward, he was handling the most difficult cases in the area and increase number of patients per shift compared to other staff nurses on duty. Carlo never complained of the situation. Instead, he decided to keep silent and continue what he is doing.

One day, Carlo had an argument with Marvin, his senior staff nurse on duty, about Carlo being the favorite of their unit manager and supervisors because he often gets good working schedules and been receiving a lot of excellent feedback from both the nurse managers and patients. After their confrontation, Marvin started creating malicious and negative issues towards Carlo. Since the staff nurses were convinced of Marvin’s wrong accusations and comments, they have started to dislike Carlo and been throwing unnecessary comments and jokes about him up to the point that Carlo had been the subject of their laughing stock verbally and through their social networking account like Facebook and Twitter.

Carlo was outcasted every shift. He was alone all the time and started to be demotivated about his work. In 2 weeks’ time, Carlo had been absent five (5) times and been late most of the time, which is very unusual to him because he is known to be the early bird among the staff nurses in the ward. After a month, Carlo submitted a letter to the unit manager asking for a transfer of area or if not he will just resign from the hospital.

If you are the unit manager of the Male Medical Ward, how would you respond with this kind of issue of workplace violence particularly with nurse bullying?

Questions:

1. Based from the above-case situation, identify and define the main problem and/or main issue?

2. What are the relevant information that needs to be addressed that would help resolve the conflict in the area?

3. In addressing the issue, identify all the contributing factors & connecting relevant information required to solve the issues in the case.

4. In mitigating this case scenario, generate hypotheses & construct sound and coherent arguments related to the solving of the case problem(s).

5. Among all the alternatives you think of resolving the conflict, weight the alternative that will give the most impact and rank the best three (3) accordingly. Justify advantages of each alternatives.

6. If you will be the unit manager, how will you manage and resolve this conflict based from the alternative resolution presented above? What are your possible course of action (COA) and recommendations in this kind of workplace violence?

Answer 1

#. If I was the unit manager of the Male Medical Ward, I would respond to this workplace violence by taking action against Marvin the nurse who made negative comments and tumors about Carlo which resulted in demotivation of him towards his work and has affected his self esteem drastically. This is not allowed in my presence and it's against the ethics and rules . I would take strict action towards Marvin by informing his action to higher authorities and also can result in his suspension or transfer to some other ward . Carlo would be counseled to not be afraid of this and will be given time to settle and be comfortable at his work .

#. The main problem is bullying by other staff nurse

#. The relevant information that needs to be addressed that would help to resolve the conflict in the area is to have a conversation with both the nurses Carlo and Marvin to make sure that the complaint made is right and not fraudulent . And also to take actions according to the points recieved from them .

#. The contributing factor for the issue :-

Other nursing staff jealousy towards Carlo for his good work

Admiration of Carlo by nurse incharge

Admiration of patient for Carlo