Question

Supply Chain Management

Please respond to the following:

From the e-Activity, determine which best practices can be applied to the greatest number of small businesses. Explain your rationale. Analyze the principles of Total Quality Management (TQM) and Six Sigma in regard to quality control of a product or service, and make at least one recommendation for improvement. Explain your rationale.

Answer 1

The Total Quality Management is recommended in regards to quality control.

Total Quality Management:

The Total Quality Management describes the success of the organization towards the customer satisfaction on the product and services. It is a long term process as where the productivity play a major role for the organization, when the demand increases the price decreases but it provide good quality to satisfy on the needs of the customer and their expectation.

The success of Total Quality Management can be determined through the following factors:

1. The vision, mission of the business is an important factor needs to be considered, as where the purpose and scope of the business helps to determine on the success of the business.
2. Identify the customer on providing good quality on the product and service, in the business customer plays a major role so they needs to be satisfy towards the product and service to increase on the customer loyalty for the growth of the business.
3. The feedback on the product and service needs to be known and understood by the stakeholders, as that helps the company to increase on the quality. That can focus on the growth of company through different views and ideas of their stakeholder and their expectation.
4. The technology needs to be considered as a best in the workplace, to implement on the quality, the creativity and innovation plays a major role in the market for sustainability as where the product and service would be unique. So that improves on the quality profitability.
5. Providing training and development to the employees increase on the work performance as that helps improve on the quality on more deliverable as an outcome through good improved knowledge and skill of an individual.
6. Monitor on the employees to achieve their work target as when the employees can share their views and ideas for strategic decision making, so that can increase on the productivity of the organization and encourage them to achieve quality on the work.
7. A good relationship should be maintained with the organization and customer as to increase on the production and should build trust among the customers.
8. The effective communication plays a major role on the day to day operation, so that the discussion on the challenges helps to overcome on the obstacles in the workplace.
9. The change needs to be accepted in the organization and it should be easy adaptable to increase on the quality of the organization.
10. The diversity ratio needs to be increased so that the culture change can helps to increase on the consumption of the consumer in different location, so that it increases the performance of the business towards good profit for the organization.

Tools and Techniques:

The following tools and techniques helps to determine on the success of the organization.

Type	Tools and Techniques
Methodologies	SPC, JIT, Taguchi methods, DOE, QFD, TPM
System	ISO 9000
Human Resources	Total employee involvement, Proactive management and quality circles
Motivation	Rewards and Awards

The four phases of TQM implementation is given below:

Plan- It is the Planning Phase, it establish the objectives for the business.

Do- It is the Action phase, which implement on the plan of the business.

Check- It Compares on the result and identify on the achievement towards the objectives of the business.

Act- It Standardized on the procedure and fix that towards the growth of the organization.