Question

In: Operations Management

How would you ensure the cross-training was best practice?

How would you ensure the cross-training was best practice?

Solutions

Expert Solution

Cross training can be defined as the process of development of multiskills in the labor force or employees by providing them training and development opportunities. it ensures thet employees of the organization have multiple skills to perform various job in the organization. it involves the teaching of that work to the employees which is not the part of their current work. in order to achieve effectiveness, cross training should be done horizontally as well as vertically. managers should cross train the lower level employees too.

guidelines for creating cross training program

1. organization should identify the tasks for which there is the need of cross training.

2. organization should identify the employees who have capability to perform multiple job.

3. organization should explain the benefits and reasons to provide cross training to employees.

4. organization should create the recognition program for the cross trained employees.

5. organization should show the employees that cross training is an integral part of employees' overall development.

6. organization should provide assurity that cross training is provided perodically to employees.

benefits of Cross training

cross training is very beneficial for any organization because it can be used in any position in the organization. cross training is beneficial for both employer and employees.

employer benefits of cross training:-

1. cross training enables employer to hire internally when someone leaves the job.

2. cross training prepares employees for the unexpected loss.

3. employers are not dependable of one employee.

4. cross training reduces the production gap in the process of hiring.

5. it increases the retention rate of employees and in turn saves money.

6. employer can handeled office coverage easily in the case of vacation, sick leave etc of employees.

7. cross training will nurture the team oriented environment in the organization.

8. cross training ensures thet the daily processes of the organization is to be done timely so this will increase the satisfaction level of customers or stakeholders.

employees benefits of cross training:-

1. cross training is able to add renewed interest in the job. in this way it bosst up the self esteem of the employees.

2. cross training increase the motivation level of employees.

3. cross training provides employees better perspectiveof their own job as well as other job. so employees become more empathetic.

4. cross training creates a sense of working in team and collaboration.

5. cross training gives exposure to new ideas due to which employees are able to create career goals.

6. cross training provides diversified work experience to the employees.

7. cross training provides an opportunity to employees for the enhancement of their proefficiency.

8. croos training plays a role of morale booster for employees.

all the above discussion shows that cross training is the best practice


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