Question

In: Operations Management

1. Give an example of a company or service provider that has treated you well. (company...

1. Give an example of a company or service provider that has treated you well. (company or service provider in the United States)

2. What steps and actions did they take to achieve this?

Solutions

Expert Solution

A company that has treated me well in the past is Apple. I had purchased an Apple device (MacBook Air 13) and was running into some problems with the device being not able to utilize its full battery capacity. I had raised an issue on the online forums with positive results but that wasn't the necessary fix that was required in my case, therefore, I was contacted by Apple support for further queries I had regarding the issues which were resolved soon without the need for a technician or visiting the service center. This was one of the quickest response time I had seen from a company that manufactures their products and produces their own services as well. It was, therefore, a delightful experience that I had and I can say that they achieved it through the use of allowing their customer to be heard, providing person-to-person support and in the case of on-site assistance, providing on-site assistance even for off warranty products.


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