Question

In: Operations Management

SCENARIOS 2                     You are the CEO of a sports wear garments company with its head offices...

SCENARIOS 2                    

You are the CEO of a sports wear garments company with its head offices located in Shanghai. More than 70% of your sales comes from the online store. For the past few months your sales are declining. On preliminary research you find that you have been receiving complaints from the customers regarding the delayed delivery of garments as compared to the competitors’ prompts delivery.

The scenario bothers you and you decide to get a deeper insight into the problem through a research study.

QUESTION 2                                                                                                                                                                                       [25 marks]

Since you wish to attain deeper insight into the problem, critically discuss the methods you would use to determine your research problem? Substantiate your answer by applying methods suggested.

Solutions

Expert Solution

Online stores are flourishing these days as its very convenient for anybody to just order. For selling sportswear garments online, I came across the problem of delayed delivery of the garments. To solve problem-related to online operations, I can follow numerous research so that problems can be solved.

To calculate how much time the garments take to reach the doorstep of the customer. According to the time taken, some severe steps may initiate regarding the problem. One of them can be changing hof the courier service company because they may provide e time-consuming service that is hampering the sales of the garment.

One method can be to compare the service of the delivery with other competitors to make us aware of where we lack in our online business.

As the business environment changes with time, every business needs to be aware of new trends in the markets by researching we may come up with unique ideas to increase the sales of the product. Online platform research should conduct where the targeted customers are, then that section of the customer should ask about feedback about the product and services provided by us.

keosha answered 1 year ago
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