In: Operations Management
1) Question: What is the purpose of starting with the consumer in mind first? What are the dangers or starting with a really cool technology or innovation first? Provide an example of a company that got this right (other than Apple)
Answer
The purpose of starting with the consumer in mind first is that, it
is the consumer for whom the product is made. The basic aim of any
marketing activity is that to find out the need of the customer and
then develop the product which is best suited to his needs.If the
company is not able to analyze the needs of the customer in their
mind, it will never be able to design the right product for the
consumers.
The dangerous or starting with the really cool technology or
innovation first is that people feel reluctant in their approach
while buying a product which has new technology because they
consider it risky as to whether the product will fail in the later
stages of its usability. The fear of product Failure is the main
reason which prevents most of the People's to purchase a product
which has come up with a new technology or innovation. As a matter
of fact there has been many products which has been failed to
impress the consumer and the innovation with which they came up
never worked for a long time and gradually the product was totally
a waste of money for the customers.
An example of a company is that which got its innovation right is
Google when it launched its Android best operating system for
smartphones which was compatible with most of operating system in
smartphones, which is being used even today successfully by most of
the smartphone making companies.
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