Question

Analyze the run-grow-transform concept by Gartner in the context of an organization with which you are familiar (currently working for or have worked for in the past). Describe the organization's preparedness to meet each of the three aspects.

Answer 1

I currently work for a consulting firm which specializes in implementing technology solutions to clients particularly in the areas of implementing ERP and CRM systems. The firm is highly proactive in its approach towards the operations, growth/expansion and transformation. Below is how the run-grow-transform concept can be used in the context of the organization and its preparedness in each of these aspects -

Run - This aspect involves the firm to effectively manage its current operational capabilities to ensure the firm's daily operations are taken care without any disruption or breakdown. The firm's daily operations include -

1. Managing the IT infrastructure

2. Resolving issues through 24/7 support services

3. Security and regulatory operations

4. Client meetings and conversations

5. Deliverables on a frequent basis

The firm is well-prepared to handle the daily operations considering the huge IT infrastructure and productive resources employed to manage the same.

Grow - This aspect involves the preparedness of the firm with respect to expansion/growth in terms of increasing the business, acquiring new clients, the infrastructure and resource capabilities to handle increase in demand, continuous enhancement and upgradation of the existing technologies and IT infrastructure etc. The firm has the below capabilities to handle the growth or expansion in business -

1. Project Management Capabilities

2. Resource staffing and management

3. Sourcing or Procurement

4. IT infrastructure

5. Solution and architecture

6. Business process analysis

Transform - This aspect involves innovating and venturing into new markets, identifying new customer segments, implementing new technologies for clients and creating new value propositions.

The firm has the below capabilities to handle the transformation aspect of the business -

1. Financial capability to invest in new technologies and emerging markets

2. Focused New Product Development(NPD) and New Product Innovation(NPI) teams that work on new technologies like Blockchain, IoT, RPA etc.

3. Prototyping capabilities

4. Supporting infrastructure and environment

5. Decision making capabilities of the management