Question

Imagine that patient satisfaction surveys at your hospital criticize overall appearances and attitudes of employees. What lessons in hospitality might you learn from the hotel industry that would be applicable to your organization, and how would you go about learning these lessons?

Answer 1

The lesson that can be obtained from the hotel industry is the discipline and down to earth attitude towards the customers. The hotel industry gives the lesson to deal with the customers to gain their attention and meet their level of satisfaction. The hotel industry not only gives the lesson to make a perfect deal with the customers, they create a benchmark by satisfying their customers with their effective services towards the growth of the organization.
The employees working in the hotel follows an ethical approach to maintain the organizational tactics in the sense of attitude and overall appearances. The employees in the hotel industry are always co-operative towards the customer’s and they resolve any issue at the point when any customer seeks. For the sake of the customers, the hotel's visual qualities are nicely organized to give the customers a mind satisfaction to make it a choice to consider the best hotel.  

These above criteria’s and lessons are required to be superimposed on the hospital industry, maybe the industry functionalities are partly different in providing the services. The customers caring and making their query resolved are the best part which is utmost essential approaches that required to be learned from the hotel industry. In this sector, the customers are the patients who would require being treated well and required to give them the necessary services to make them feel better. The first thing that a patient deserves from the hospital is the care and working employees’ attitude which meets the patient level of satisfaction to undergone the further treatments.

The hospital is required to learn the lessons from the hotel industry to get to know about the ethical approaches required to be maintained, so to gain the patients attention and it will also increase its popularity in the market as the hotel industry utilize it for making an effective business to sustain longer to obtain the height of profitability and gain the maximum level by serving the patients with esteemed height of satisfaction.