Question

What are the theoretical framework and conceptional framework for "Student’s satisfaction with the education services provided by the University" research?

Answer 1

Note: This response is in UK English, please paste the response to MS Word and you should be able to spot discrepancies easily. You may elaborate the answer based on personal views or your classwork if necessary. Also, I have provided a framework based on the study below, it can be easily applied to a classroom.

(Answer)

An interesting perspective on employee behaviour comes to us from Frederick Herzberg. Herzberg went into the workplace and asked employees what they liked about their jobs and what they disliked. Likes included things like recognition, advancement, achievement and money (I do really well here). Employee dislikes included company policy, poor management, bad working conditions and money (I can't get by on what I make here). Herzberg looked at the lists and noticed that, with the exception of money, the lists were mutually exclusive. That is, things on one list did not appear on the other in a negative form. For example, while employees remarked that they disliked poor management, they did not mention good management as something they liked.
Herzberg concluded that there were two different things at work here. Herzberg called the items that employees liked motivators. When present, they caused the employee to be motivated, but their absence did not cause him to be dissatisfied (or de-motivated). Conversely, the items that employees disliked were termed maintenance factors. These were items that caused dissatisfaction but did not necessarily motivate people when they were corrected.

Similarly, student satisfaction may entail a varied list of requirement from an institute. However, if those needs are met, they may be taken for granted. Furthermore, even if these needs are met, there might be a different list of shortcomings for those students.

In this case, the basic indicator in both illustrations is value for salary and value for money respectively. If a fair amount of needs are met, that is justified in a decent pay or within the fees bracket, the dissatisfaction is possibly lesser.