Question

You as a consumer of healthcare have certain expectations when utilizing health facilities. In addition to receiving a friendly greeting, what are your expectations pre-service, point of service and after-service? What factors would discourage you from using a healthcare facility in your community?

Answer 1

As the consumer of healthcare, there are certain factors that are commonly expected in form of getting healthcare facility. The first facility is, of course, the pre-service when the consumer seeks to obtain healthcare they are required to make each point clear about the facility that a healthcare organization can provide. The healthcare organization is required to maintain the transparency with the consumer in providing the facility. The healthcare organization should clear all doubts related to queries made by consumers before assuring the best healthcare facilities.

After obtaining the information from pre-service, the consumer steps forwards to the point of service in which they get all the facilities that have been promised by the healthcare organization to be provided. The consumer expects to have a managed care plan with medical issuance to be occupied by the consumer so that the consumer can be assured healthy life coverage and all their family members should be allowed to avail this service if any serious illness persists.

After service, it is the most crucial period when the consumer needs to be supported by the healthcare organization. The reason is that many factors create doubts or queries in availing the services, also if any issue persists in getting the service, it is necessary that the healthcare organization should always help the consumers in making their life simple and easier. They should always remain active to help the consumer after service is necessary and expected by the consumers to make queries clear for obtaining the best medical facility.

Discouraging factors are like as hiding any important aspects to the consumer about the facilities and communication gap between consumers with the healthcare organization.
Many healthcare organizations try hiding many aspects of health benefits at the pre-service which the consumer get to know after availing of the services which are completely disheartening and it may lead to making negative approach which is not desirable to perform this act.  
Another discouraging factor is the communication gap that too is necessary to be taken very positively to interact with the consumers when they ask for help or require any information. In many cases, it has been seen that the healthcare organization never reply back to the queries asked by the consumer. In this case, the consumer gets dishearten which is not an ethical practice in providing services.