Question

1. (a) Distinguish with extensive discussion among Consumer Protection Act 1986 and 2002.

(b) Define at your own words the term, “Consumer” and “Consumer Protection.

(c) What is Adulterated food and identify why consumers are important as a stakeholder of an organization.

Answer 1

Answer)

1. Consumer protection act,1986 was a major act or major bill passed by parliament of India in 1986 to safegaurd and empower consumers,while act of 2002 was an amendment to this act seeking to widen the protection net,in act of 1986 there were various organizations formed at different level to help consumers such as Bureau of Indian standards,consumer voice,however a lot of jurisdictions and councils were left at discretion of state governments which were changed and made mandatory in amendment act of 2002,beyond this there were differences in some terms and definitions which we will have a look at,for example now consumer 's heir will be entitled to represent consumer after their demise,term manufacturer will be broadened and nort limited to end product manufacturer,scope of restrictive trade practices have been enhanced to include intermediate activities which are deemed to be unfair.Consumer forum has been given more punitive power and they can award damages if they see fit.
2. When I think of word consumer,the term that comes to my mind is consume,so consumer is someone who consumes,thatis they don't buy it for further selling,they pay an amount and buy a product for their own usage,so for example I purchase a play station for my own usage,I am a consumer in this case,but had I sold it to another person I would have been a reseller and not a consumer.When I talk about consumer protection,word safegaurding comes in my mind,practice of safeguarding consumers against malpractices such as safety violations,frauds in various forms along with other malpractices so they do not feel helpless.
3. Adulterated food implies the food is not up to the standards designated by the relevant agency,it is likely owing to addition of certain products or over addition of certain products which are not allowed and can reduce standard below required standards,consumers are important stakeholders of an organization as without them organizations can not sustain ,along with it their feedback helps organizations to improve and stand out competition.

Answer is complete.Thank you!