Question

Your company needs to update stakeholders(customers, suppliers, government/MPs, partners, and the community) about the impact of COVD-19 on its services. What communication strategies would you use to share information with these stakeholders, and reasons for choosing such, considering their merits and demerits. Choose any five (5) stakeholders and show how you would communicate with them.                                                                                                                                                                                                                                           [40]     

Answer 1

Following are the communication strategies are to be used to share information with these stakeholders, these are as stated below: We will go with virtual communication to discuss any critical issues, here, we could use web or internet media to update information about COVD-19 on our services, we could use email services and instant messaging services to convey such update. We could also go with group meeting or face to face meeting, here, we will take several measures like maintain social distancing, help people to use mask, hand sanitizers, only healthy people are allowed. People health should be checked before starting any appointment. Other communication strategy like we will prepare only specific message and memo to convey. There will be routine discussion using webinar services so, all stakeholders can attend from their comfortable zone.

Reasons we are choosing such communication strategies, as to take relief from COVD-19 issues and panic, we should be aware about the consequences of any mistake and we should take sufficient measures to combat the current or ongoing situations.

Merits: we could bring safe communication We could make our every communication more precise, effective and we could understand the importance of virtual reality and communication. Many service related jobs can be performed at just home, people could take better breathe during such pandemic situation, People can take care their home members and himself or herself much effectively, if we bring more flexible approach in communication. Demerits: Not all job can be performed virtually, there are jobs like field works, mechanical, electrical works all that are required to be done in the physical place. Not all messages could be conveyed through virtual communication, as there could also be issues of digital communication in several locations.

Stakeholders	How would you communicate them?
Customers	Here, we could communicate with customers using virtual communication like Emailing, Chat, social media, etc.
Employees	Employees can be communicated using webinar, virtual meeting services, employees can come in the office, but they will go through several necessary formalities.
Suppliers	Suppliers can be contacted using emailing, webinar discussion, chat, etc.
Government Authority	Government Authority can be communicated using their web portal, emailing services, etc.
Partners and Investors	Partners and Investors can be met using virtual communication like webinar and meeting services.