Question

Training & Development

case scenario:

Ms. Layla has been working efficiently in your organization for past 1.5 years as a supporting staff in the first shift starting at 7.00 a.m. She oversees the main reception desk at your office. Her duties include attending the phone calls and maintaining the call logs and managing the visitors etc. Recently in June 2020, the company has purchased new software to assist the operations at the reception. You have heard from her line manager Mr. Ebrahim that Layla seems to commit some serious mistakes these days and she appears to be stressed at work. Ebrahim mentioned that Layla is not productive at work in comparison with the newly recruited staff working in the second shift from 13.00 hours. Ebrahim recommended to hire a new employee to replace Ms. Layla.

You have known Layla as a hardworking employee since the joining date. She aspires to be promoted as the office manager once she completes her 2-year tenure in December 2020. You had a chat with Layla today, and she admitted that there is some lag from her side at work and is worried about her performance appraisal at the end of the year. She explained how she is juggling her roles as a wife and a new mother. She also said that she is not very familiar with the new software used at the reception.

a) You have been asked to prepare a report with suggestions / recommendations to support Layla to improve her work efficiency, work – life balance and to achieve a career progression for her in the capacity of HR Manager. List down any three suggestions/ recommendations from your report. (150 - 200 Words) (ILO: A3, B1, C1, C2, C3)

b) The information below shows some training methods that are commonly adopted by these organizations. Match the information with the name of the training methods that might be suitable to the job positions given. (ILO: A1)

No.

Job position

Training method

1

A newly hired Maths teacher at Ahlia University with a PhD in Maths as well as 5 years’ university teaching experience.

2

A pilot who is hired newly to fly huge Cargo aircrafts of DHL who has over 2000 hours of experience flying the medium sized aircrafts.

3

100 instructors of a leading university in Bahrain require a training from an Oxford University Professor who is an expert in a certain area, during July 2020.

4

President of company X would be retiring in 3 months’ time. Vice President (VP), Marketing is accompanying the President in all the meetings and take part in operations since last 3 months as the VP is expected to get promoted as the President.

Answer 1

Answer a:

Layla should manage her work life balance appropriately so as to perform her job efficiently. She should conduct some of the manual work at home whenever she gets time at home and should perform the other tasks in the office that otherwise cannot be performed at home. She may also ask help from her co-worker so that some of work could be delegated to her colleague so that she could perform her core work with greater efficiency. Layla should increase her work time such that she should finish the day’s task and then she should leave for her home. Layla should chalk out the areas where she is lacking and should find out the reasons. She should then consult her manager on how she could overcome these issues efficiently. She should plan for effectively scheduling her home tasks and her office task. She should also consider of hiring a maid for her home who could take care of her work of home so as to reduce the stress of work and life balance to a certain extent.

Thus, Layla should take into consideration the following three recommendations:

1. Layla can ask her colleagues for help for the trivial and manual tasks.

2. She can also take some of the tasks to her home so that she could accomplish them during the comfortable time.

3. She should hire a maid to lower her house responsibilities so that she could enhance her efficiency at her work.

For question “b” training methods are missing.