Question

In: Operations Management

imagine you are the manufacturer of pet supplies. You make a variety of pet supplies--cages, playhouses,...

imagine you are the manufacturer of pet supplies. You make a variety of pet supplies--cages, playhouses, leashes, beds/pet food--dry and canned/ and pet toys--chew toys, chase toys, etc. You supply your products to some of the major pet stores like PetSmart and Pet Supplies Plus. List at least four (4) Performance Categories that you might be rated on by your customers (PetSmart, Pet Supplies Plus, etc.) with regard to supply chain management. Then explain what the Performance Attribute(s) would be for each of the four Performance Categories. Example: PERFORMANCE CATEGORY PERFORMANCE ATTRIBUTE 1) Reliability 1. Delivery performance 2. Order fulfillment rates 3. Perfect order fulfillment--0 mistakes REPEAT THIS PROCESS FOR AT LEAST FOUR (4) PERFORMANCE CATEGORIES THAT ARE RELEVANT TO THIS TYPE OF BUSINESS.

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Expert Solution

Answer:

Performance categories

Performance attributes

Schedule of delivery

High maintenance of delivery schedule, no delay in delivery.

Lead time of delivery

Lowest lead time for delivery and proximity of the seller

Quality of products

High qualitative products and zero defects in the products

Cost of the products

Cost is such that it allows greater margin on the product

The performance category is schedule of delivery of the manufacturer where as performance attribute is that the seller should maintain the delivery schedules and should not delay in the delivery as it would lead to the loss of the sales and the customers. Sellers who maintain schedule of delivery accurately are highly preferred.

Next performance category is lead time of delivery and the performance attribute is that the seller would be preferred if he maintains lowest lead time for delivery and if there is proximity of the seller.

Next performance category is quality of products and the performance attribute is that the seller would be preferred if he maintains high qualitative products and zero defects in the products.

Next performance category is cost of products and the performance attribute is that the seller would be preferred if he charges the cost is such a way that it allows greater margin on the product.

keosha answered 2 years ago
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