Question

Explain how you, as the Branch Manager of your bank will respond to the following issues/happening in your branch.
(a) You received a medical report on the mental incapacity of one of your cherished customers. Two days later his son came to see you to allow him to withdraw some money to settle the medical bills of his father.
(b) You received a letter from a court appointing one of the sons of your cherished customers who is mentally incapacitated as the receiver of his father’s account. Three days later, a letter including the obituary of the insane customer was brought to you. Today, a cheque was presented bearing the signature of the receiver.
(c) Mr. Mensah, one of your cherished customers came to your bank to open an account for his son who is
currently abroad.
(d) Mr Abasah suspected his daughter of going out with an alleged fraudster. He claims his daughter has been receiving financial support from her “fraudster boyfriend” which he usually channels through her account with your bank. In order to establish the validity of his claims he came to your bank and requested for a bank statement of his daughter’s account.
(e) Mr Nimako sent a stop order notice to his bankers on a cheque he drew for a customer after he noticed the goods were defected. Your bank received the letter at 9.45am today. At 11.05am the cheque in question was presented for payment.

NB: Support every answer with a case

Answer 1

Answer a:

As manager of the Bank I will first of all ask for Power Of Attorney, if any,the person concerned ie the son of the customer have empowering him to withdraw money from the account of his father who is reported to be mentally unsound..

Answer b:

The Bank manager should abide by the order of the Court..The Bank manager should verify the identity of the son whose name is mentioned in the Court order and should also see the Guardianship Certificate issued by the Magistrate.

Answer c:

Presuming that the Son residing abroad is a Non Resident Indian,as per the guidelines of the RBI,he have to open Non Resident Ordinary Rupee Account Scheme with the concerned Bank.

The NRI concerned have to proof the NRI status and residence proof to establish his position in the form of student status,employment details,visa etc.

Answer d:

As per the Supreme Court of India.Personal bank records are private.But if one have acccess to anyone's Bank Account Number or contact details can have access to statements..In that case,the concerned bank should ask for aan application addressed to the Manager requiring the Bank Statement for the period concerned if the said person is authorised by the Valid Account Holder.