Question

Troubleshooting Exchange Server 2013

1. Type Test-ServiceHealth and press <Enter>
   1. What does this command do? When would you use it? Why is it helpful?
2. Type Test-MapiConnectivity and press <Enter>
   1. What does this show?
3. Type Test-MapiConnectivity Mjackson and press <Enter>
   1. What does this show?
   2. What is the difference between the commands in step 2 and 3?
4. Type Get-MailboxStatistics Mjackson | Format-List DisplayName, IsQuarantined
   1. What does this command tell us? When would you run this command?

       5 . What is a concern about restoring data to its original location?

     6.What are the options for users to restore their own deleted messages? Why would you want to allow them to do this?

Note :Mjackson is a malbox user

Answer 1

Commands and their significance and use:

Test-ServiceHealth:

This command checks if all Microsoft Windows services that Troubleshooting exchange need and require have started. It shows an error if services that start automatically haven't started. Before starting any troubleshooting, running this command gives the report about services that are going to need are running or not.

Test-MapiConnectivity:

This command checks/verifies server functionality.it does so by logging into the system mailbox. It checks two critical and main connections ie. MAPI and LDAP. This command also can be used with database parameter, server parameter, identity parameter ie. specific mailbox user.

Test-MapiConnectivity Mjackson:

This command does the same thing as above given command (Test-MapiConnectivity) but it has identity parameter ie. mailbox user specified. Therefore, This command tests the ability to log into a specific mailbox, in this case mailbox of mailbox user Mjackson.

Get-MailboxStatistics Mjackson | Format-List DisplayName, IsQuarantined

Command Get-MailboxStatistics is used to get information about the mailbox, in this case it's used specifically for user Mjackson, it returns mailbox information like size, number of messages it contains. Format-List shows the statistics gathered from the Get-MailboxStatistics command in the form of a list. is quarantine is used for the mails/message which cannot be accessed by the normal user, only the admin can manage them. This command is used when all mails, with quarantined mails have to be accessed in the list.

5. when restoring data to its original location the thing to concern is that no other processes should be running on both locations, if any service is running or any file from original location is used by system then It cannot be overwritten,and therefore causes failure.

6. If deleted messages are soft deleted, they can be found in the deleted folder. to recover soft deleted messages the option recover deleted messages from the server can be used. If mails/ messages are hard deleted ie. deleted from the deleted folder, only system admin can recover those messages. admin shall search the missing email, copy the results into the discovery mailbox, where they can be viewed in purge file.import the PST file on the user’s system and add the missing emails in the Purged folder.