In: Operations Management
Talking about the innovative growth and strategies being used by the IBM, the strategy which the company relies on is that competitive advantage is created using the data and analytics model effecticely and efficiently using the cloud services and indivodual rngagement which is powered by the social as well as mobile technologies. A vision of creating a new future is shared with the stakeholders using the innovative strategies to ensure better growth in the industry. The innovation of the company is solely depending upon the reduction of complexity, streamlining the operations and also decreasing the overall IT costs and support management to ensure the maximum visibility and information management in the company that would help the company to make the right and fruitful decisions. The innovoation is shared via these strategies used by the company:
1. Augmental reality of the company is improved and developed which enhances the technical and remote support for getting the competitive advantage.
2. Making a shine on the knowledge management, communication and delivery of the IT device discovery and data management of the company.
3. Innovation through the virtual assistant by developing the technology in such a manner where the support call volumes and wait times are reduced using these virtual technologies and robots.
4. Automation is streamlined with the IT maintenance service request process in the organsiation.
5. And at last, using the strategy of advance analytics to transform the raw ideas and data into meaningful strategies, products and information for the company to use.