Question

How does the cloud consumer interact with the appropriate systems to gain access to the required services. What different portals help the consumer to achieve this?

Answer 1

The consumer interact with an appropriate system to gain the required services are as follows:

Charge back;

A cloud service consumer will provide fixed payment for services, as long as resources utilization or transactions volume stay within a pre-define range of activity . If the activity goes above or below the range the price will be adjusted.

The advantages of this cost model is that it is favorable for the cloud service provider if it has cost advantages and the cloud client may perceive it tobe fair,as the price model is based on the volume of transection or usage and only a cloud service provider will be exposed to the potential risks to the uncontrollable or unpredictable market size.

Different portals helps the consumer to achieve this;

Improving consumer experience should be at the top of every company's list of many priorities.

Investing into good customer service tools, customer portal , can improve retention rate and increase profit.

The different portals are as follows;

1): Thales : ​​​​​​

A global technology leader of aerospace ,space , transport defense and security market thales , needed to create a portal the would boest Operational efficiency for their thousands of active users . especially for their civil and defense customer.this customer portal needed to be able to replace the various individual portals used by separate customer entities.

2): Bosh smart home:

bosh smart home online customer portals handle's returns processes warranties , provide self service chat functionality and hosts installation videos.

As another touch-point for customer,Bosch ensured that their online shop would be seamless and consistent with their other channels.

3): VMware: As an industry leading company that builds cloud infrastructure and IT solution, VMware needed a customer portal that delivered as user friendly experience for customer Using liferay the new my VMware is an integrated.

Account based portal that let's customer manage product license key and support.

Millions of users are able to search for information quicker, access self-service.

4): Airbus helicopters:

More than 3000 civil and military operator rely on, Airbus helicopters customer portal to keep their aircraft operational.therefore the company needed to redesign the portal in order to turn it into a modern customer.

Engagement tool that can be accessed anytime through any device.

5): EATEL : EATEL is a family own and operated communication company in Louisiana .

That needed a responsive self service customer portal to support their residential and business customer .

After using library DXP to create a new website EATEL also used liferay to build their customer portal . The launch of the new portal brought reduced customer service calls ,greater accessibility , decreased billing issue and all together improve customer satisfaction.