Question

( Note:Please answer this factor of consumer duities and responsibility in 1-11 respectively i your own word)

CONSUMER DUTIES AND RESPONSIBILITIES are given below and explain this in your own word.

1.Substantiate the complaint,

2.Listen to the seller,

3.Cooperate with the seller if needed,

4.Avoid inconvenience to others,

5.Do not personalize issues,

6.Not lend self to others,

7.Be well informed,

8.Understand the grievances redressal process,

9.Avoid impulsive buying,

10.Buy goods from authorized agents,

11.Other duties and responsibilities

explain this(1 to11) factor in your own word.

Answer 1

1) Substantiate the complaint : 1)To handle / investigate/ to determine for any any violation have happened .

or in other word  to established with proof or evidence

2)Listen to the seller : means to listen carefully & to understand about the product especially technical aspect of product

3) Cooperate with the seller if needed: means to help him if require such as adhere to government ,civic rules & regulation ,to maintain decorum of his shop

4) Avoid inconvenience to others :means to behave ethically with discipline so that nobody get's trouble because of us.

5) Do not personalize issues :The behaviour to sort out issue without troubling self and other

or not making issue complex

6) Not lend self to others :Don't support / help other on immoral or unethical issue

7)Be well informed: means by reading & following instruction or to get understand / to be well knowledgeable or get enlighten about product

8) Understand the grievances redressal process :understanding terms & condition of the product

9)Avoid impulsive buying : means purchase without any plan or need (impulsive buying) may put extra burden on your pocket ,so it need to avoided

10)Buy goods from authorized agents: customer can be assure of quality of product by buying from authorized agents,